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Frequently Asked Questions
What services do you offer?
Concierge wedding planning and day-of coordination, in 3 packages: the Core package, the Complete package and the Choice package. See the full selection of services and what each package includes.
How do I get started with Joie Jae Events?
Book a free consultation. You choose a video call or a phone call and a time that suits you, and we talk through your date, your vision and your budget. There is no obligation. Book your free consultation here.
How far ahead should I book a wedding planner?
Most couples come to us 9 to 12 months before the wedding, and our Timeline + Process starts at 12 months out. That said, we can help even if your date is only months away. Book a consultation and we will tell you plainly what is possible in the time you have.
Do you offer payment plans?
Yes. Every package (Core, Complete or Choice) can be paid in full or in monthly payments over 12 months. Monthly plans end after 12 months, so the plan suits weddings about a year out; if your date is closer, we will talk through what works on your consultation.
Can you help with vendor selection?
Yes. We help you choose and coordinate vendors so the whole day runs as one. Vendor negotiations, where we work the contracts on your behalf, are included in the Choice package.
Can you plan my wedding if I am not in Florida, or my situation is unusual?
Jheanelle is there in person on every standard package (the Core package, the Complete package and the Choice package). Under certain circumstances we can put together a curated package based on the needs of your event. That is decided together on your free consultation, once we understand your date, your location and what you need.
Where are you based, and where do you work?
We are based in Orlando, FL and plan weddings across Central Florida and the rest of Florida. Planning a wedding somewhere else? Tell us about it on your free consultation and we will talk through what is possible.
What is your cancellation policy?
Our cancellation policy allows refunds under specific conditions. The exact terms are set out in your service agreement, and we walk you through them before you sign, so there are no surprises.